KWSP Kuching is in Bangunan KWSP on Jalan Uplands, and the PERKESO Sarawak state office is in Wisma PERKESO at Travillion Commercial Centre on Jalan Padungan. Both work Monday to Friday: PERKESO from 8am to 5pm (Google Maps, checked October 2026), KWSP counters from about 8.30am to 4.30pm.
They sit in different parts of town, and neither is in the UTC on Jalan Bukit Mata. My advice to a foreigner registering at KWSP is to budget a morning, take a queue number and bring originals. Below is a table of every Sarawak office, then which errands still need a counter and which you can finish on your phone.
TL;DR
- KWSP Kuching is on Jalan Uplands and PERKESO Kuching is on Jalan Padungan, so one errand at each is two separate trips.
- A foreigner registering for i-Akaun for the first time still goes in person to Uplands with a passport, a work pass and a KWSP 3 form.
- KWSP closed every contribution-payment counter nationwide on 1 July 2026, so employers pay through i-Akaun Majikan, internet banking or a bank agent.
- Most PERKESO benefit claims now go through the LINDUNG Faedah portal; the Padungan counter is for what the portal cannot settle.
- UTC Sarawak has a KWSP self-service terminal but no KWSP or PERKESO counter.
Kuching and Sarawak Offices at a Glance
Sarawak has seven KWSP branches and ten PERKESO offices, and Kuching has one of each plus a KWSP self-service terminal at UTC. Hours below are from Google Maps listings checked in October 2026 unless a row says otherwise; addresses follow the PERKESO Sarawak page and KWSP’s own branch details.
| Office | Address | Hours | Online alternative |
|---|---|---|---|
| KWSP Kuching | Bangunan KWSP, Jalan Uplands, Beg Berkunci 2089, 93598 Kuching | Mon to Fri, about 8.30am to 4.30pm (listing shows no hours); self-service terminal 8am to 8pm daily | i-Akaun, KWSP app |
| PERKESO Kuching (state office) | Wisma PERKESO, Lot 436, Section 54, No. 52 Travillion Commercial Centre, Jalan Padungan, 93100 Kuching | Mon to Fri 8am to 5pm; closed Sat and Sun | LINDUNG Faedah, Prihatin app, ASSIST |
| KWSP self-service terminal, UTC Sarawak | Aras 1, Bangunan UTC Sarawak, Jalan Bukit Mata, 93100 Kuching | Mon to Fri 8am to 7pm, Sat and Sun 8am to 5pm | i-Akaun, KWSP app |
| KWSP Sibu | No. 10-12, Tingkat Bawah & 1, Lorong Kampung Datu 5, Jalan Kampung Datu, 96000 Sibu | Mon to Fri 8.30am to 4.30pm | i-Akaun |
| PERKESO Sibu | No. 1-5, Lorong Pahlawan 7, Jalan Pahlawan, 96000 Sibu | Mon to Fri 8am to 5pm | LINDUNG Faedah, ASSIST |
| KWSP Miri | 1255 & 1256, Blok 10, MCLD Centre Point, Jalan Melayu, 98000 Miri | Mon to Fri 8.30am to 4.30pm | i-Akaun |
| PERKESO Miri | Lot 1184 & 1185, Blok 9 M.C.L.D, Miri Water Front Commercial Centre, 98000 Miri | Mon to Fri 8am to 5pm | LINDUNG Faedah, ASSIST |
| KWSP Bintulu | Blok E, Sublot 7, Naim Bintulu Paragon, No. 1, Old Airport Place, 97000 Bintulu | Mon to Fri 8.30am to 4.30pm (listing also shows Sat 8.30am to 12pm) | i-Akaun |
| PERKESO Bintulu | No. 180, Lot 3466, Tingkat Bawah, Tingkat 1 & 2, Parkcity Commerce Square, Jalan Tun Ahmad Zaidi, P.O. Box 957, 97008 Bintulu | Mon to Fri 8am to 5pm | LINDUNG Faedah, ASSIST |
| KWSP Sri Aman | Tingkat Bawah & Tingkat 1, Lot 654, Blok 3, Daerah Bandar Simanggang, Jalan Hospital, 95000 Sri Aman | Mon to Fri 8.30am to 4.30pm | i-Akaun |
| PERKESO Sri Aman | Lot 647, Sublot 4, Jalan Paya, Peti Surat 301, 95000 Sri Aman | Mon to Thu 8am to 5pm; Fri 8am to 11.45am and 2.15pm to 5pm | LINDUNG Faedah, ASSIST |
| KWSP Sarikei | Tingkat GF & 1, No. 5, Jalan Nenas, 96100 Sarikei | Mon to Fri 8am to 5pm | i-Akaun |
| PERKESO Sarikei | No. 3, Sublot 5, Jalan Nenas, 96100 Sarikei | Mon to Fri 8am to 5pm | LINDUNG Faedah, ASSIST |
| KWSP Limbang | Lot 1565, Tingkat Bawah & Tingkat 1, Jalan Buangsiol, 98700 Limbang | Mon to Thu 8.30am to 4.30pm; Fri 8.30am to 11.45am and 2.15pm to 4.30pm | i-Akaun |
| PERKESO Limbang | Lot 1083, Jalan Buangsiol, Limbang Town District, 98700 Limbang | Mon to Thu 8am to 5pm; Fri 8am to 11.45am and 2.15pm to 5pm | LINDUNG Faedah, ASSIST |
| PERKESO Kapit | Tingkat Bawah, Satu dan Dua, Sublot 8, Lot 3125, Blok 13, Menuan Land District, Peti Surat 4351, 96800 Kapit | Mon to Thu 8am to 5pm; Fri 8am to 11.45am and 2.15pm to 5pm | LINDUNG Faedah, ASSIST |
| PERKESO Mukah | No. SL 6, Lot 2141, New Township Extension, Jalan Green, 96400 Mukah | Mon to Fri 8am to 5pm | LINDUNG Faedah, ASSIST |
| PERKESO Serian | Sublot 9 & 10, Lot 372, Serian Town District, 94700 Serian | Mon to Thu 8am to 1pm and 2pm to 5pm; Fri 8am to 11.45am and 2.15pm to 5pm | LINDUNG Faedah, ASSIST |
KWSP has no branch in Mukah, Kapit or Serian, and Sibu covers Mukah and Kapit by outreach visits; Mukah is about 160 km from Sibu. Neither agency has an office in Kota Samarahan, so Samarahan residents come into Kuching for anything that needs a counter.
KWSP Kuching on Jalan Uplands: What Still Needs the Counter
The KWSP Kuching office is Bangunan KWSP on Jalan Uplands, with a locked-bag postal address of Beg Berkunci 2089, 93598 Kuching. Its Google Maps listing shows no opening hours at the October 2026 check, so plan around the Monday to Friday, 8.30am to 4.30pm window that most Sarawak branches publish. Branch phones at Bintulu, Sarikei and Sri Aman often go unanswered, so a trip in person or an i-Akaun message beats a call to a branch line. Use the national line on 03-8922 6000 for anything the branch will not answer. The self-service terminal inside runs 8am to 8pm every day except public holidays and scheduled maintenance, which makes it the one part of the building that works after the counters close.
Few errands still need a person, and the one that catches foreigners is the first one. A non-Malaysian registering for i-Akaun has to go in person to Uplands with a passport, a work pass and a KWSP 3 form, because without a MyKad the app’s selfie check usually will not take you. There is no online route around it, and it costs a morning. KWSP’s page for non-Malaysian employees sets out the paperwork. Some withdrawals need original documents or a thumbprint, death and nominee matters stay at the counter, and so does a foreigner’s leaving-the-country withdrawal. That last one is where the hassle shows: people I know have left Malaysia with EPF balances still unclaimed because chasing the withdrawal from abroad was more trouble than the amount was worth. Foreign workers contribute at a lower rate than Malaysians, so the balance at stake is often small.
Everything else has moved online. Balances and statements, most withdrawals by Malaysians, nominations, i-Saraan and employer registration all run through i-Akaun or the KWSP app. Contribution payment is the clearest case: KWSP closed all its remittance counters nationwide on 1 July 2026, so an employer queueing at Uplands to pay is queueing for nothing. Payment goes through i-Akaun Majikan, internet banking or a bank agent.
Kuching has one KWSP branch, so every national rule change lands on the same counters. On Monday 13 May 2024, the first working day of Account 3, the office opened four channels, three of them for Account 3, and people queued outside the gate; an officer put the crowd at more than 500 people that day. Many were there for a one-off transfer that needed only a MyKad and a phone number.
PERKESO Kuching on Jalan Padungan: What Still Needs the Counter
The PERKESO Sarawak state office is Wisma PERKESO, Lot 436, Section 54, No. 52 Travillion Commercial Centre, Jalan Padungan, 93100 Kuching. It opens 8am to 5pm Monday to Friday and is closed at weekends, and PERKESO’s own Sarawak page (checked 1 November 2026) gives the same hours. The shared hotline is 1-300-22-8000 and the office email is pkskuching@perkeso.gov.my. Officers there fill in paperwork with you at the desk, and a company registration can be finished on the spot.
The counter is for what a form cannot settle. A claim with original documents when the employer has not filed is one, Medical Board attendance is another (at the office or a panel hospital, on a date PERKESO gives you), and so are foreign-worker registration problems and complaints. How foreign workers are covered is a separate question from where they queue.
Most of the rest has moved online. Employers register and pay monthly contributions on the ASSIST portal, insured people check their contribution history in the Prihatin app, and the self-employed register through Prihatin or ASSIST. Benefit applications have gone through the LINDUNG Faedah portal since January 2026, and so has the Lindung 24 Jam choice. The client charter sets 2 to 5 working days for temporary disablement benefit and 7 for permanent disablement, counted from complete documents, so a claim filed online with every paper attached starts the clock earlier than one carried in half finished. The step-by-step version sits in the claims walkthrough.
SOCSO is the English name and PERKESO the Malay one for the same agency, which is why both get searched.
Is There a KWSP or PERKESO Counter at UTC Kuching?
No. UTC Sarawak on Jalan Bukit Mata has a KWSP self-service terminal on Aras 1 but no KWSP counter and no PERKESO counter as of November 2026. The terminal handles i-Akaun registration and activation, statement printing, balance checks, some withdrawal applications and i-Saraan registration, while large or complex withdrawals still go to the Uplands counter or i-Akaun.
Do I Need an Appointment (Janji Temu)?
For KWSP, book if you can; walk-ins are taken. Janji Temu Online at kwsp.gov.my/janjitemu was compulsory for counter visits during 2020 and 2021 and is still offered, and walk-ins resumed afterwards.
PERKESO Kuching has no public appointment system. You walk in, and the hotline is how you get a Medical Board date.
Can You Fit Immigration Into the Same Trip?
Sarawak Immigration is in Bangunan Sultan Iskandar, Tingkat 1 and 2, on Jalan Simpang Tiga (082-230 280). It closes from 1pm to 2pm Monday to Thursday and for the Friday prayer break from 11.45am to 2.15pm; hours are 8am to 5pm otherwise, weekdays only. Two complaints recur: a slow queue when the system is down, and instructions that change from counter to counter. Pass renewals and dependant passes both go through here, and the renewal steps and timings are worth reading before you queue.
The sensible order is PERKESO at Padungan first, Uplands second and Simpang Tiga last, timed to miss Immigration’s 1pm to 2pm closure on Monday to Thursday.
What Should You Bring?
Bring the documents that match your errand, as originals rather than photocopies:
- MyKad, or your passport plus work pass
- KWSP member number, or your 12-digit PERKESO KSPA number
- An employer letter, if the employer is involved
- Bank account details
- For a PERKESO claim: the medical certificates, the medical report, and a police report if it was a road accident
Which pass you hold depends on the visa route you came in on. When the employer is the problem, a deduction that never reached KWSP or PERKESO is partly a labour matter, and in Sarawak a wage or deduction complaint goes to the state’s own Labour Department, a different office from either counter.
Verdict: Which Errands Still Need a Morning?
Do the online version first. Go to Uplands for a first i-Akaun registration as a foreigner, a withdrawal that needs originals or a thumbprint, or a death or nominee matter, and go to Padungan only when a claim needs original documents or the Medical Board calls you in. Go early either way, because one rule change at KWSP can fill the Uplands counters in a single morning.
For what the money is rather than where to queue, the EPF and SOCSO explainers cover it; the rest of the working-life checklist sits in Working in Kuching.